Privacy Policy

Last updated: 28 April 2026

3DX Collections Fabrics (“3DX Ankara Fabrics”, “we”, “us”, or “our”) operates an online and in-store fabric retail and wholesale business at 12, Olaleye New Town, Iganmu, Ijora, Lagos, Nigeria. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us through WhatsApp, Instagram, Facebook, or TikTok.

We are committed to protecting your privacy in line with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation (NDPR) 2019. By using our service, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

Account information: name, email address, phone number, and password when you create an account.
Order and payment information: billing and delivery address, items ordered, order amount, and transaction reference. Card and bank details are entered directly with our payment processor and are not stored on our servers.
Usage information: pages viewed, products browsed, items added to cart or wishlist, and search queries on the site.
Device and log information: IP address, browser type, operating system, referring URLs, and timestamps collected automatically through cookies and server logs.
Communications: messages you send us via WhatsApp, email, or social media, including any photos of fabrics or measurements you share.

2. How We Use Your Information

To process and deliver your fabric orders and confirm payment.
To respond to enquiries, provide customer support, and resolve complaints.
To send order updates, delivery notifications, and account-related messages.
To send marketing communications about new arrivals, restocks, and promotions — only where you have opted in, and which you can unsubscribe from at any time.
To improve the website, our product range, and the in-store experience using aggregated, non-identifying analytics.
To prevent fraud, abuse, and unauthorised access to your account.
To comply with legal obligations, including tax and CBN reporting requirements.

3. Sharing and Disclosure

We do not sell or rent your personal data. We share information only with the following categories of recipients, and only to the extent necessary:

Payment processors (such as TransactPay, Paystack, BudPay, or Stripe) who handle card and bank transactions on our behalf.
Logistics and dispatch partners who deliver fabric orders within Lagos, across Nigeria, and internationally.
Service providers who host our website, send transactional emails, and help us run analytics — under contract and bound to confidentiality.
Law enforcement and regulators where we are required to disclose information by Nigerian law, court order, or a similar lawful request.

4. Data Security

We use industry-standard safeguards to protect your information, including TLS encryption for data in transit, hashed passwords, role-based admin access, and regular backups. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If a breach occurs that is likely to affect your rights, we will notify you and the Nigeria Data Protection Commission as required by law.

5. Your Rights

Under the Nigeria Data Protection Act and the NDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to record-keeping obligations.
Object to or restrict the processing of your data.
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been infringed.

To exercise any of these rights, email us at support@3dxankarafabrics.com. We respond to verified requests within 30 days.

6. Cookies and Similar Technologies

We use cookies and local storage to keep you signed in, remember items in your cart and wishlist, save your preferred currency, and measure site performance. You can disable cookies in your browser settings, but parts of the site — such as checkout and the cart — may not function correctly without them.

7. Children's Privacy

Our service is intended for adults aged 18 and above. We do not knowingly collect information from children. If you believe a child has provided us with personal data, contact us and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by email or by a notice on the site before they take effect.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach out to us:

3DX Collections Fabrics
12, Olaleye New Town, Iganmu, Ijora, Lagos, Nigeria
Email: support@3dxankarafabrics.com
WhatsApp orders & support: see our footer for the current chat link.
Hours: Monday – Saturday, 8:00am – 7:00pm WAT

10. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any dispute arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

1. Information We Collect

We collect the following categories of information:

Account information: name, email address, phone number, and password when you create an account.

Order and payment information: billing and delivery address, items ordered, order amount, and transaction reference. Card and bank details are entered directly with our payment processor and are not stored on our servers.

Usage information: pages viewed, products browsed, items added to cart or wishlist, and search queries on the site.

Device and log information: IP address, browser type, operating system, referring URLs, and timestamps collected automatically through cookies and server logs.

Communications: messages you send us via WhatsApp, email, or social media, including any photos of fabrics or measurements you share.

2. How We Use Your Information

To process and deliver your fabric orders and confirm payment.

To respond to enquiries, provide customer support, and resolve complaints.

To send order updates, delivery notifications, and account-related messages.

To send marketing communications about new arrivals, restocks, and promotions — only where you have opted in, and which you can unsubscribe from at any time.

To improve the website, our product range, and the in-store experience using aggregated, non-identifying analytics.

To prevent fraud, abuse, and unauthorised access to your account.

To comply with legal obligations, including tax and CBN reporting requirements.

3. Sharing and Disclosure

We do not sell or rent your personal data. We share information only with the following categories of recipients, and only to the extent necessary:

Payment processors (such as TransactPay, Paystack, BudPay, or Stripe) who handle card and bank transactions on our behalf.

Logistics and dispatch partners who deliver fabric orders within Lagos, across Nigeria, and internationally.

Service providers who host our website, send transactional emails, and help us run analytics — under contract and bound to confidentiality.

Law enforcement and regulators where we are required to disclose information by Nigerian law, court order, or a similar lawful request.

4. Data Security

5. Your Rights

Under the Nigeria Data Protection Act and the NDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data, subject to record-keeping obligations.

Object to or restrict the processing of your data.

Withdraw consent for marketing communications at any time.

Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been infringed.

To exercise any of these rights, email us at support@3dxankarafabrics.com. We respond to verified requests within 30 days.

6. Cookies and Similar Technologies

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach out to us:

3DX Collections Fabrics

12, Olaleye New Town, Iganmu, Ijora, Lagos, Nigeria

Email: support@3dxankarafabrics.com

WhatsApp orders & support: see our footer for the current chat link.

Hours: Monday – Saturday, 8:00am – 7:00pm WAT